Today I had to work with a customer service representative through email. Sometimes the thought of dealing with a problem with a purchased item makes me shudder, then to do this online with a person I do not know, have not seen AND cannot decipher body language or tone of voice from... well, I was a little frazzled.
Needless to say - Jessica from Lawn Fawn was AWESOME!
I had an issue with a previously purchased stamp from Lawn Fawn - a totally once-off air bubble in a stamp. I had not noticed it, and yes, I had used the stamp - let's face it, Lawn Fawn's stuff is so cute, how could you not rip it open and stamp up a storm the second you have it???
Jessica was great online. She sent me prompt emails back, she asked for photographs and said "thank you" when I sent them and her emails presented a person who cared... cared that I had an issue, cared that I needed help and cared that she could set things right. She was great. No surprise because Lawn Fawn products are pretty great too!
I don't want to say my faith is restored in all of the human race, but it is certainly restored in customer service representatives.
No comments:
Post a Comment